Contact

Write to us.

A real person will read it. There is no ticket system.

Prefer the fastest answer?

Download the Elba Knowledge Base and hand it to your AI assistant. It contains the complete, authoritative reference to Elba — how it works, what it can and cannot do, and every security detail — so you get an accurate answer in seconds instead of waiting for a human reply.

Download Knowledge Base

Markdown file · works with ChatGPT, Claude, Gemini, and any assistant that accepts files

Support

For help with installing or using Elba, write to hello@elba.works. We usually reply within one working day.

Refunds and billing

For refund requests or invoice questions, write to refunds@elba.works. See the Refund Policy for the terms. Payment provider queries can also be raised directly with Paddle at paddle.net.

Privacy

For GDPR requests or anything to do with the data we hold, write to privacy@elba.works. See the Privacy Policy.

Press and everything else

hello@elba.works. Slow but attentive.

PUBLISHER · MEANWHILE · THE NETHERLANDS